Job Detail

Job Description

[  ] Set strategic direction of the resort along with top level executives in the company
[  ] Implement, monitorand report on the business strategy formulated by the executive committee making sure that resort operations is aligned with higher level strategy
[  ] Propose improvements and innovation for the overall operation of the property (physical and services)
[  ] Responsible for all property operation to ensure optimal delivery of a memorable experience to our guests in every aspect at all time
[  ] Maintaining the physical and design standards of the property at all times whilst also minimizing unnecessary costs
[  ] Work closely with the Sales and Marketing Department to quickly react and respond to changing market trends
[  ] Propose and manage the annual budget of the overall resort operation and any additional projects
[  ] Manage and maximise on-premise sales and independently create marketing and sales promotion in coordination with the Sales and Marketing Department
[  ] Manage and optimize all operating costs whilst still ensuring a high level experience for guests
[  ] Ensure the accurate and transparent reporting of all operational and financial matters
[  ] Manage all guest complaints and ensure every guest leave the property with positive feelings
[  ] Handle all on-site safety-related issues and oversee all incidents occurred at the property
[  ] Manage and optimise the use of on-site manpower as well as staff-turnover at all operational levels
[  ] Engage with subordinates to foster a sense of belonging, encourage performance and maintain high morale
[  ] Promote efficient communication and coordination throughout the organization both between on-site departments but also between departments within the wider group
[  ] Ensure that all resort operations is in compliance with all applicable laws, internal regulations and social norms

Job Specification

[  ] Excellent managerial and analytical skills
[  ] Have a good business and financial sense
[  ] Good at creative problem solving
[  ] Critical and systematic thinking
[  ] Customer oriented
[  ] Great conversational skills and teamwork-oriented
[  ] Positive outlook and outgoing personality
[  ] Proven leadership experience
[  ] Open-minded and eager to learn
[  ] Innovative and unconventional
[  ] Good understanding of cultural diversity
[  ] Good technology literacy
[  ] Performs under stress and works quickly
[  ] Deep expertise in any area of operations would be a plus (i.e. food, wellness, etc.)