Job Detail

สายการบิน Cathay Pacific Airways รับสมัครพนักงานบริการผู้โดยสารภาคพื้นดิน ปฏิบัติงานที่สนามบินภูเก็ต

Responsibilities
• Ensure people and team are up-to-date with the latest product knowledge and support the team to effectively utilise products and services to provide the highest possible quality of experience for our customers across all touch points
• Support the team to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact
• Support the use of new technologies in the provision of customer service
• Give recognition to our highest-value customers (front-end and elite Cathay members)
• Supervise and support Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence of being on time and error free
• Assist to implement innovative ideas and strive to do things differently and better in all aspects of airport operations
• Assist in ensuring and maintaining operational and productivity performance conformance to standards
• Support airport management to conduct regular Quality Control checks on station performance including provision of service by suppliers as required
• Conduct flight briefings as required
• Willing to take up extra responsibilities (e.g. projects) and work shift duties
• Undertake any other reasonable task as required

Requirements Academic qualifications
• Post-secondary school education is desirable
• High school graduation
Knowledge, skills, training and experience
• Good command of written and spoken English is mandatory with the local language being an advantage
• 1-2 years solid Customer Service experience, preferably in airlines or airport services
• Ability to work independently with good decision-making skills
• Self-motivated and committed leader who enjoys teamwork
• Strong customer service mentality with strong interpersonal skills
• Good technical knowledge and capability (multi-skilled) to perform each airport job function (requirement to pass all training arranged by ASD)
• Good understanding of Company policies and international regulatory procedures and all required local regulatory matters
• Ability to handle different operational modes such as normal operations, disruption, Emergency & Accident and contingency situations
• Adapts to and embraces constant change