Job Detail

Your main aim will be to bring great experience to customers and create love mark, aiming to fulfill Sephora Vision. Furthermore, you will also be expected to deliver store performance target, sales and conversion rate while fulfilling operational duties


You will shine here if you enjoy…

Customer services
• Meet and exceed by providing consultation, sharing of knowledge, and make-up service to our customers.
• Responsible to work according to Hygiene rules and regulations.
• Implement Gift-wrap and products-trial in store.
• Provide the best service and experience through Sephora Attitude.

Sales Management
• Welcome customers in best grooming and uniform
• Provide Consultant Services and suitable products to customers and after a comprehensive understanding of their need.
• Be able to give exceed expectation to customers with Link, Up and Cross sale techniques, where offers fit customer’s need.
• Know daily and monthly sales target and retail KPIs and able to deliver.

Training and development
• Enroll and complete SEPHORA University’s Basic training and examination.
• Know products well after participating and complete different training from Brand or Area trainer.
• Share best practice to other BAs and support each other for leaning and growing.
• Attend in-store training conducted by store leader.

Zoning Management
• Set-up and check merchandising presentations in responsible zone, and finish Replenishment timely.
• Ensure gondola and drawer cleanliness are maintained.
• Protect fix assets of company, like desk, chair, computer, etc.

Cashiering
• Attend assigned training and test to become a certified cashier by acknowledging company policy and procedures.
• Properly handle customer with their merchandising at cashier counter.
• Strictly follow up CRM policy and procedure to avoid any CRM fraud case happen to our customer.

Stock Management
• Support Store Manager to secure the shortage and Safety in store.
• Make a prompt statistic of soon-expired product and sell by FIFO.
• Participate in product receiving, transfer and inventory and make proper record for reference.
• Always keep stock room clean and tidy.


We would love to hear from you if…

• Minimum secondary school education
• Service minded
• Team player who enjoys working with others
• Excellent communication skills
• Experience related in this field is a plus