Job Detail

Previous experience: Minimum 5 years experience in a similar GM or Assistant GM role with extensive ground up hotel & spa operations and management skills.

Business skills: To create and implement business strategies, various forms of marketing, budgets, and plans, as well as analyse financial data and performance indicators.

Customer-service skills: To provide excellent service to guests, address their needs and complaints, and ensure their loyalty and satisfaction.

Interpersonal skills: To communicate effectively with guests, staff, partners, and management, as well as build and maintain positive relationships.

Leadership skills: To motivate, inspire, and guide staff, as well as delegate tasks and responsibilities, and resolve conflicts.

Problem-solving skills: To identify and solve issues that may arise in the resort's operations, such as facility maintenance, staff turnover, or guest complaints.

Wellness Skills: Ideally have in-depth knowledge & experience in health & wellness.


Duties and responsibilities:

Overseeing daily operations: Ensuring the resort runs smoothly and efficiently, that all facilities and amenities are in good working order and that the overall direction of the resort is maintained.

Monitoring guest satisfaction. Address guest concerns and issues, resolving them promptly and efficiently.

Meeting with staff and managers: To discuss business operations and identify any issues that need attention.

Human resources: Conducting interviews, writing contracts, hiring staff, observing the morale of the staff and associated departments. Also overseeing training to ensure all are complying with resort operations and company policies.

Developing and implementing growth strategies: Create and execute marketing campaigns, business partnerships, and new initiatives to increase the resort's revenue, brand awareness, and competitive advantage.

Analysing financial data: Monitor, analyse and interpret financial data. Identify trends, opportunities, and risks. Plan and allocate financial resources, as well as monitor and control expenses to meet the resort's budget goals and maximise profitability, making adjustments where needed.