Job Detail

Main Duties & Responsibilities
 General
o Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes for the outlet(s) assigned.
o Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
o Prepares work schedules and ensures all staff is rostered in accordance with business levels.
o Ensures all opening and closing duties are implemented in accordance with established standards.
o Conducts daily pre-service briefings.
o Checks daily mise-en-place, cleanliness and set-up before service.
o Administers requisitions: food store, beverage store etc.
o Handles all telephone calls courteously and efficiently.
o Maintains logbook.
 Bar
o Ensures all bar counters are set-up on time before service and according to standards.
o Supervises service in all bar areas and work hands-on in the operation when required.
o Ensures bar areas, counters and tables are clean and glasses replenished.
o Performs administrative tasks such as bar requisitions, inventories, work schedules and operating equipment control.
o Knows all beverage recipes and prepare all drink orders accordingly.
 Outlet Service
o Welcomes guests and assists in seating procedures.
o Supervises and participates in serving food & beverage according to standards.
o Knows table/seat numbering, takes orders and uses Micros system to input orders.
o Establishes and maintains strong customer relationships and actively promotes repeat business.
 Cashiering
o Ensures charge-to-room checks are signed and the name matches with the room number.
o Ensures the validity of all credit cards.



o Processes all Officer’s Check, Entertainment Check and City Ledger charges in accordance with established policies & procedures.
o Properly records all sales of food and beverages.
o Prepares accounting for and handling of both the daily cash receipts as well as the Cashier’s House Fund.
o Properly completes the Remittance Report and remit receipts in accordance with accounting procedures.
o Properly completes the Restaurant Cashier’s Summary.
o Accounts for all guest checks issued.
o Accepts cash payments and makes correct change.