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Janeway is a Business Consulting Company with a focus on revenue management for hotels, as well as digital marketing, including social media management. We also offer property management services to help our partners achieve success. Our team of experts brings extensive experience and knowledge to every project, ensuring that we deliver the best results possible for our clients. We are committed to helping businesses optimize their revenue streams, enhance their marketing strategies, and streamline their property management processes.
Position : Reservation & Front office Supervisor
Manage domestic and international reservations, credit card authorizations, and discrepancy resolutions.
Take calls in reservations and online booking via social media and OTAs.
Follow up on reservations make for guests to confirm if booking is still valid as booked.
Plan hotel main operations including quality, standards, cleanliness, guest satisfaction.
Verifies that accurate room status information is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Contributing to team efforts by accomplishing tasks as needed.
Liaise and look after the interest of the clients.
Enhance the wellbeing and development of staff.
Benefit
Uniform
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