Job Detail

GENERAL DUTIES:
The reservation manager is responsible for managing the reservations of a rental management company. They are tasked with ensuring that all guests have a place to stay and that they are satisfied with their accommodations. Reservation managers may also be responsible for overseeing other aspects of the business such as marketing efforts, sales goals, etc.

SPECIFIC DUTIES:
• Ensuring that reservations are fulfilled in a timely manner while meeting all deadlines.
• Coordinating activities between incoming and outgoing groups to ensure that they are well accommodated throughout their stay.
• Processing payment for all reservations using a computer reservation system.
• Managing the reservations department staff, including hiring new employees as needed.
• Organizing and overseeing all reservations activities including making sales calls and soliciting new business.
• Assisting clients with special requests or problems with reservations or accommodations.
• Ensuring the accuracy of information in company databases related to client data, reservations, payments, and other records.
• Working with marketing staff to develop new promotions or services to meet customer needs.
• Communicating with clients to answer questions about their reservations or other travel arrangements

Qualification:
• Bachelor’s degree in business, hospitality, or related field.
• 5+ years of experience in customer service, hotel reservations, or rental management company.
• Hands-on experience with the Channel Manager like Guesty, SiteMinder and etc.
• Hands-on experience with the OTAs’Channels and other potential channels like Airbnb, booking.com, Vrbo, Experdia, Agoda and etc.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office and reservation software programs.