Job Detail

The key responsibilities for this position are:

Planning and Organising:
• Participate in the preparation of the hotel’s strategic and marketing plans. Prepare the Rooms budget.
• Plan and implement training plans for all Rooms team member. Conduct regular associate training and monitor its success. This will involve training in both IT systems and guest-service procedures.
• Maintain full knowledge of the Property Management and Computer systems.

Operations:
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
• Understand GSS results and develop game plan to attack need areas and expand on the strengths.
• Sets clear expectations, with the General Manager/Resort Manager, for the team.
• Ensures that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy, and enthusiasm.
• Assists team members in understanding guest’s ever-changing needs and expectations and exceeding them.
• Take personal responsibility for maximizing quality levels of product, service, and guest satisfaction.
• Remain accountable for all elements of the department's operations.

Administration:
• Establish and maintain effective team member relations.
• Liaise with P&C in all team member matters including interviewing and hiring, team member orientation, performance appraisals, coaching, counseling, and dismissal if necessary to ensure appropriate staffing and productivity.
• Control payroll and business expenses of the department.
• Promoted both Guarantee of Fair Treatment and Open-Door policies.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.