Job Detail

Job Brief :
Arranging special services. Providing or arranging for general business services for guests. Managing customer/guest requests for excursion /or maintenance. Also develop network of contacts, service providers and businesses within their communities to serve guests.

Responsibility:

1. Answer phone an email / WhatsApp and / or any communication channel inquiry from potential guests in a timely and respectful manner.
2. Understand guest’s needs and provide them with personalized solutions by suggesting company activities.
3. Arrange events, excursions, transportation etc. upon request from guests.
4. Respond to complaints and find the appropriate solution.
5. Renewal and update excursion contract / material up to date
6. Willing to work irregular shifts and weekends.
7. Any special task assignment.


Requirement and Skills
- Good command of the English language is essential, both written and verbal
- Polite and confident with a great deal of patience
- Must have a service-oriented mindset and be capable of making every guest feel valued.
- Ability in multitasking and time-management
- A positive attitude and outgoing personality are essential.