Job Detail

We are looking for an energetic Assistant to the Villa Operations Manager who will support the cleaning, maintenance, and physical services. This role involves assisting in managing a team of 17 subordinates and proactively seeking new business opportunities.

Responsibilities:

• Support the Villa Operation Team: Assist in overseeing the daily activities of the cleaning and maintenance staff, ensuring that all tasks are completed efficiently and to a high standard.

• Help Manage Schedules: Assist in developing and managing the schedules of maids and technicians to ensure that services are provided in accordance with client contracts. This includes coordinating workloads and ensuring adequate staffing levels.

• Guest and Tenant Relations: Assist in greeting and welcoming the owner’s guests and tenants, providing exceptional physical service to ensure their comfort and satisfaction during their stay.

• Business Growth Support: Help identify and pursue opportunities for business growth by exploring new markets, enhancing service offerings, and maintaining competitive pricing.

• Staff and Sub-Contractor Coordination: Assist in managing and supervising all appointed staff and relevant sub-contractors, ensuring that they adhere to company policies and standards.

• Inventory Management Assistance: Monitor and assist in purchasing necessary spare parts, equipment, amenities, welcome packs, and chemicals required for villa maintenance and operation. Ensure that inventory levels are maintained and replenished as needed.


• Owner Advisory Support: Provide general advice and recommendations to the owner regarding ongoing management operations and any necessary repair or maintenance work. Ensure that the owner is kept informed of all relevant matters.

• Complaint Handling and Emergency Response: Handle complaints from guests and tenants in a professional and timely manner. Act as the emergency contact for all issues related to the property, ensuring quick resolution of any problems.


Qualifications:

o Bachelor’s degree in any field
o Proven ability to manages the team effectively.
o Strong interest in seeking and developing new business opportunities.
o Excellent supervisory and management skills with the ability to support and lead a team.
o Strong communication and interpersonal skills to interact with guests, tenants, staff, and sub- contractors.
o Ability to handle complaints and emergencies efficiently, ensuring a positive outcome for all parties involved.