Job Detail

KEY RESPONSIBILITIES
The Admissions Assistant (Visa Officer) supports the student recruitment process by managing and facilitating visa-related activities for students and parents to meet enrollment and retention targets. Under the guidance of the Admissions Manager, this role involves handling all aspects of visa applications and compliance, providing expert assistance to prospective and current students and parents, and ensuring a smooth and efficient admissions experience.

• Provide general visa advice to client groups (parents) on a day-to-day basis ensuring the inbox is reviewed daily and queries are dealt with expeditiously.
• Work collaboratively with the Admissions Officers to anticipate the visa needs of incoming and current BCIS families.
• Be the expert in relation to visas (policies and procedures) in order to support all parents.
• Develop and maintain productive working relationships with parents in terms of the visa documentation process;
• Work effectively as a team member; sharing responsibility, providing support, maintaining communication and updating senior team members on progress;
• Support all internal and external visa-related inquiries or requests for parents;
• Keep up-to-date with the latest trends and best practices for visa matters.
• Liaise closely with the HR Visa Officer to ensure most up-to-date information is being used and applied.
• Follow through on customer service standards set by ISP across all school teams.
• Recommend training as necessary to maintain high performance and service quality under the guidance of the Admissions Manager.

ISP Leadership Competencies
You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

1. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximize opportunities.
2. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback, supporting others in their continual learning, development, and growth.
3. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and can motivate and inspire others through the process of creation through to completion.

4. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
5. Resilience. Can deal with setbacks and challenges calmly and effectively.
6. Community Focus. Committed to meeting and exceeding the needs and expectations of our students and their families.
7. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose, and Principles.
8. Leading & Inspiring Others. Supports, encourages, and inspires students, colleagues, and teams so that they give their best.
9. Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organization.
10. Influencing & Communication. Consistently informs, influences, and inspires students, parents and colleagues through timely and effective communication.
11. Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.
12. Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.
13. Planning & Decision Making. Makes decisions on the best course of action and then plans, organizes, prioritizes, and balances resources to achieve the desired outcome.
14. Diversity & Equity. Has the sensitivity, awareness, and skill to understand the values, behaviors, attitudes, and practices across cultures that supports all children and adults to learn and work effectively.










ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All potholders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

This job description forms part of your Employment Agreement. It has been prepared for the purpose of school organisation and may change either as your contract changes or as the organisation of the school is changed. Nothing will be changed without consultation. This document must not be altered once it has been signed but it will be reviewed annually as part of the appraisal process or as appropriate.