Job Detail

1. Leadership Skills

- Ability to lead, inspire, and motivate staff.

- Experience in managing team dynamics and resolving conflicts.

2. Customer Service Orientation

- Strong commitment to guest satisfaction.

- Ability to handle complaints and feedback constructively.

3. Communication Skills

- Effective verbal and written communication with guests and staff.

- Proficiency in multiple languages is a plus.

4. Financial Acumen

- Understanding of budgeting, forecasting, and financial reporting.

- Knowledge of revenue management and pricing strategies.

5. Problem-Solving Abilities

- Ability to think critically and make quick decisions.

- Experience in managing crises and unexpected situations.

6. Operational Knowledge

- Familiarity with hotel operations, including front desk, housekeeping, and food & beverage services.

- Understanding of property management systems (PMS), Point of Sale (POS) and other hotel technology.

7. Time Management and Organization

- Ability to prioritize tasks effectively.

- Strong organizational skills to manage multiple departments.

8. Sales and Marketing Skills

- Strategies for increasing direct bookings/walk-in.

- Experience in driving sales and increasing occupancy rates from high demand.

9. Cultural Awareness

- Understanding of diverse cultures and customs, especially in international settings.

- Sensitivity to cultural differences in guest service.

10. Staff Training and Development

- Experience in training and developing team members.

- Skills in performance management and employee evaluations.