Job Detail

1. Check all VIP’s arrival and departure details with Duty Manager and/or
Concierge first thing upon reporting duty.

2. To work closely with Concierge to ensure sufficient limousine to meet guests on arrival.

3. Ensure a hotel limousine is ready to meet the guest at location.

4. Ensure all guest luggage are properly placed and loaded in the hotel limousine or otherwise.

5. Check daily room availability with Concierge or Duty Manager, should guest require accommodation and ensure a follow up is to be arranged immediately with Front desk or Reservation for booking.

6. Maintain acceptable staffing levels in line with expected flight arrivals.


7. Inform the Concierge of name of arriving guests, car number once departed the Airport.

8. In case of any flight delays or cancellations, the Concierge and Front Desk must be informed.

9. Maintain acceptable staffing levels in line with expected flight arrivals.

10. Maintain, develop and supervise an efficient system to meet and greet guests after clearing customs.

11. Conduct daily briefing meetings and disseminate relevant information to the staff.

12. Ensure all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis.

13. Safeguard and protect mobile phones and any other equipment of the hotel against theft, damage or misuse.

14. Possesses a strong working relationship with Airport of Thailand (AOT), Immigration Police Bureau, Custom Department, airline counters, other hotel representatives, travel agent and all ground based departments in the airport.


15. Perform additional duty as Sales, Public Relations and Security.

16. Report any unusual situation at the airport to Assistant Chief Concierge, Chief
Concierge and/or Duty Manager and keep them update of situation.

17. Performs other duty as directed by Assistant Chief Concierge, Chief Concierge and other senior management members.