Job Detail

• Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction
• Receives, records, and distributes various reports
• Receives, records, and transmits guest requests accurately
• Responsible for entering accurate room status into computer daily and investigate discrepancies
• Maintains and update administrative data
• Maintains key control
• Monitors lost property
• Maintains working area and equipment in a proper state of cleanliness and repair
• Report guest complaints to Executive Housekeeper or delegate immediately
• Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
• Attends meetings and training sessions as required
• Is multi-skilled as a Room Attendant as well as other areas of Housekeeping
• Adheres to Housekeeping standards and procedures and enforces same
• Maintains good relations with Housekeeping staff and other interfacing departments, in particular Front Office and Engineering
• Take responsibility in apply hotel safety & Security standard into daily operation
• All job assigned by Supervisor