Job Detail

Operation
1. To co-ordinate with Assistants/Supervisors to control all operational aspects of the dept.
2. To develop service standards and procedures and staff training guidelines.
3. To be visible and accessible to all members and guests.
4. To ensure dept, operates at maximum efficiency and profitability at all times.
5. To ensure the dept. is in a safe and clean condition at all times.
6. To perform daily inspections to ensure standards are being adhered to, noting and rectifying deficiencies immediately.
7. To communicate daily with Assistants, Supervisors and staff.
8. To strictly enforce Dept and CHR policies and procedures through assistants and supervisors.
9. To provide strong leadership and management, serve as a role model to staff, and lead by example.



10. To enforce guest recognition program through greeting and biding farewell.
11. To handle guest feedback/complaints and ensure effective guest recovery process is implemented.
12. To be constantly aware of activity in the department and to ensure that unsafe and/or disruptive behavior does not take place.
13. To professionally enforce department rules and regulations and ensure it operates at maximum efficiency.
14. To ensure cleaning and hygiene standards comply with governmental rules and regulations.


15. To keep Staff informed of events and changes throughout the dept.

Administration
16. To control the development of Budgets and Forecasts with Assistants, RM and GSLM.
17. To review daily open and close checklists.
18. To review daily revenue report and monthly P & L and propose recovery action.
19. To review and follow up on all outstanding or in process work orders.
20. To ensure all Management/operational meetings are attended by a representative from Dept.
21. To guide Assistants in the planning and organizing of dept. activities and classes.
22. To control inventory of guest supplies and resale items in the pro-shop.
23. To ensure Assistants provide a monthly report covering the following areas: Operations, Administration, Sales & Marketing, Human Resources & Development and any other important information.

Sales & Marketing
24. To be in control of the development of marketing materials for Dept promotion, ensure that GSLM is informed of all activities.
25. To set an example for the staff to follow to turn every guest contact into a sales opportunity by informing guests of the following: Current or upcoming specials in the department or hotel, monthly membership gatherings and introducing other services.
26. To provide ongoing sales training to enable staff to turn every guest contact into a sales opportunity.
27. To be responsible for ensuring the Membership Sales targets are being met and provide guidance and ideas for new recruitment.