Job Detail

Key Roles & Responsibilities

1. Pre-Opening
- Collaborate with the Head Office team and F&B consultant to source and finalize OS&E lists in alignment with the concept.
- Develop and implement HR strategies, including finalizing staffing plans and recruitment.
- Create training programs to ensure a smooth onboarding process for all team members.
- Identify and integrate key operational systems such as POS, accounting, and reservations for efficiency.

2. Operation and Guest Satisfaction
- Oversee daily operations, ensuring smooth service and an exceptional guest experience.
- Maintain high standards in food, beverage, service, and ambiance, consistently aligning with brand guidelines.
- Establish and monitor Standard Operating Procedures (SOPs) to ensure efficiency and consistency.
- Handle guest feedback professionally, ensuring satisfaction and continuous improvement.

3. Sales, Marketing, and Events
- Work with the Head Office to develop and execute a sales and marketing plan that drives revenue and brand growth.
- Collaborate with marketing partners to execute digital and offline marketing campaigns.
- Plan and oversee events, live entertainment, and promotional activities to enhance guest experience and increase footfall.
- Build and maintain strong relationships with local businesses, influencers, and brand partners to expand visibility.

4. Team Management and Development
- Inspire, mentor, and lead a high-performing team to deliver exceptional service.
- Foster a positive and professional work culture, emphasizing teamwork and service excellence.
- Conduct performance evaluations, training programs, and career development initiatives.
- Lead recruitment efforts, ensuring the team consists of top hospitality talent.
- Handle staff conflicts and team dynamics professionally, ensuring a cohesive work environment.
- Develop and maintain a staff handbook, setting clear expectations and operational guidelines.

5. Managing Finances and Business Performance
- Work closely with accounting to monitor financial performance, budgeting, and cash flow.
- Develop and manage the annual budget, tracking financial performance against projections.
- Review and analyze P&L reports, implementing strategies to enhance profitability.
- Introduce cost-control measures to optimize spending without compromising quality.
- Oversee inventory management, minimizing waste while maintaining operational efficiency.
Provide structured financial reporting to the Head Office, ensuring financial transparency.

6. Keeping Communication and Reporting Clear
- Provide the Head Office with regular updates on sales, financial performance, and guest satisfaction.
- Analyze market data and trends, making recommendations for continuous improvement.
- Ensure clear and concise communication with internal teams and stakeholders.

7. Keep the Brand Energized
- Continuously evolve the brand experience by leveraging guest insights and market trends.
- Collaborate with the Sales and Marketing team to create engaging campaigns and promotions.
- Propose brand refreshes or updates (when necessary and approved by management) to maintain relevance.
- Explore strategic brand partnerships and collaborations to expand market reach.

8. Property Maintenance
- Ensure that the property and all assets are well-maintained and aligned with brand standards.
- Coordinate with the maintenance team for repairs, upkeep, and preventive maintenance.
- Develop and oversee a yearly maintenance schedule to ensure operational efficiency.
- Prepare annual CAPEX proposals for facility improvements and long-term sustainability.

9. Work with Local Authorities
- Ensure full legal compliance, keeping all necessary licenses and permits up to date.
- Build strong relationships with local authorities and communities to ensure smooth operations.
- Represent the business professionally in all regulatory and community engagements

Qualifications:
- Thai nationality

Key Skills:
- Inspiring leadership & strategic management to drive performance and success
- Sharp problem-solving & decision-making skills to navigate challenges with confidence
- Strong financial acumen with expertise in budgeting, cost control, and P&L management
- Outstanding communication & negotiation abilities to build lasting relationships
- Hands-on event planning & execution experience to deliver seamless, high-impact events
- Creative marketing strategy development to boost brand presence and business growth

Industry Knowledge:
- In-depth expertise in hospitality & F&B operations, ensuring top-tier service standards
- Strong grasp of local regulations & licensing requirements for compliance
- Comprehensive understanding of sales, marketing, and event management best practices
- Proficiency in HR management, including recruitment, training, and team development
- Solid knowledge of financial reporting, cash flow, and cost control to maximize profitability
- Experience in property maintenance & asset management to ensure operational efficiency
- Up-to-date with industry trends and customer service excellence

What We Look For:
- Passion for hospitality and a commitment to exceptional guest experiences
- Highly organized & detail-oriented approach to ensure smooth operations
- Proactive & adaptable mindset to thrive in a fast-paced environment
- Strong interpersonal & collaboration skills to lead and work with diverse teams
- Results-driven mentality with a focus on achieving business objectives
- Resilient & composed under pressure, handling challenges with confidence