Job Detail

Role and Responsibilities

Assist in running & planning of transfers, excursions, group and individual packages to ensure a smooth operation

Monitor that the delivery and execution of all services meet the quality and operations standards agreed

Handle professionally any operations-related enquiries with both suppliers and clients

Ensure all service requirements are up to date, confirmed and recorded correctly into the system (Travel Studio)

Plan and assign driver and tour guides for transfers and in-house excursions

Support and Book local IDS excursion bookings made by our Sales Reps.

Act as DA liaison between Airport Representatives, Tour Desks, Guides and Drivers

Print the job orders and coordinate with all suppliers

Print Airport welcome signs and prepare Welcome Packs.

Monitor the office phone and take the emergency phone on rotation

Record and investigate any cases of incidents, accidents, or complaints

Print the arrival and departure lists for the airport reps

Liaise with reservation staff and partners regarding the status of reservations

Ensure that all requests are processed within specified time schedule

Maintain good relationships with partners and ensure suppliers provide services in line with company guidelines

Take calls from suppliers/clients and respond to any questions or concerns effectively and promptly
Assist with special projects and other duties as assigned by Line manager