รายละเอียด

Quality Assurance Officer (Mandarin/Cantonese – English speaking).


Essential Duties & Responsibilities:

Include the following. Other duties may be assigned.

• Conduct a complete ‘Quality Assurance and Owner Understanding and Acknowledgement’ overview with the new Owner ensuring any concerns, issues etc are fully addressed and the Owner is fully satisfied and comfortable with their decision to enter into a purchase arrangement for Anantara Vacation Club Points,

• Ensure the accuracy of all purchase and finance installment (if applicable) documentation and that the new Owner is provided with all required documentation along with a new Owner’s kit,

• Maintain contact with the new Owner and be their primary point of contact within AVC prior to the sale closing date to ensure sale closure is on schedule, and that any incomplete or additional documents, further deposits etc and/or information is obtained in a timely manner in order to finalize the purchase,

• Prior to sale closure provide assistance, additional information and reassurance to the new Owner should they experience post sale remorse, in order to keep the sale secured,

• Process any rescissions, once you are satisfied the sale will not proceed, in a timely fashion,

• Conduct ‘post sale procedures’, documentation, follow up training during the training induction period for all new Sales Executives,

• Conduct on a regular basis ‘ongoing training and updates sessions’ for all Gallery Sales Associates ensuring they are kept up to date in relation to post sale pre-closing new procedures etc,