รายละเอียด

Hostess

รายละเอียด
*** Require Women ***
*** Chinese language is require ***

- To ensure all teams have up to date information prior to each service.
- To answer the telephones promptly, courteously and following the relevant judging standards.
- To handle and accurately process all reservation enquiries ensuring that the maximum possible rate/sale is achieved, in conjunction with restaurant director.
- To pass all special guest requirements to the relevant department required to act upon them.
- To accurately take and process all cancellations and amendments.
- To accurately enter into the reservations system details of the reservation, including correcting guest profiles and to research guests prior to their arrival.
- To accurately file all correspondence relating to reservations processed.
- To welcome guests with warmth and courtesy according to required standards.
To assist guests with their belonging and ensure that they are returned without delay.
- To observe and to anticipate guest’s needs
Glean personal and relevant information relating to VIP guests.
- To support the management ensuring a smooth, pleasant and efficient service.
- To use up selling techniques to exceed guest expectations and increase revenue.
- To ensure that the manager is kept informed of all guest comments and complaints.
- To assist with the service when required in the restaurant – offering a knowledgeable and friendly service.
- To escort guests to their allocated table in warm and genuine manner.
- To set up and to maintain a nice working area.

Other duties as assigned by superiors.