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KEY RESPONSIBILITIES
General

● Ensure a neat and presentable reception environment, maintaining a seating area for visitors and parents, as well as a functional, appropriately equipped space from which to provide information and answer queries.
● Ensure the school’s guiding statements (mission, vision, and values) and ISP information is clearly visible at all times.
● Have a full knowledge and understanding of emergency procedures, school policies, and the legal requirements associated with providing a safe environment for students, staff and ensure implementation of strategies to meet all requirements.
● As needed and apparent, immediately inform related to crisis management and/ or emergency protocols.
● Understand the school’s curricular and extra-curricular offerings to be able to support enrolled and prospective families with their inquiries.
● Keep up to date with what is happening at school to be able to provide the most up-to-date information.
● Support the academic and non-academic senior staff with internal and external communications and publications as required.
● Report and log complaints from the community and pass them on to relevant senior staff.
● Receive deliveries and arrange expeditious distribution to relevant parties.
● Coordinate the campus lost and found service.

Students

● Play an active part in supporting the welfare and well-being of all students enrolled at the assigned campus.
● Actively assist with the daily student registration process
o Support the Academic Leadership Team and staff in registering students who arrive late and help maintain a record for ongoing reference and referral.
o Place calls to parents whose children are absent to legitimise absence where necessary.
o Enter student attendance records using student management software.
● Update school contact records as needed e.g. family calls to update cell phone or email contact, maintain a list of appropriate emergency contact numbers for all students.
● Support students with their questions and redirect to other staff as needed.
● Stay up to date with the BCIS student behaviour policy and practices and utilise the school’s approved approaches at all times.
● Monitor student behaviour in and around the reception area and intervene as appropriate in cases of inappropriate behaviour or where re-directing is necessary.
● Support students by directing them to the physical and mental health and well-being support services as necessary.
● Support the students and families who use the school bus service as required.
● Liaise with the ECA coordinator to support student sign-up.
● Play an active role in welcoming new students and their families onto campus as part of their transition and help monitor new students and their welfare and well-being in the early stages of their enrolment at BCIS.

Security

● As part of the team, assist with ensuring the effectiveness of the school security system, including supporting the annual school audit, in liaison with relevant teams.
● Respond to school security pass/ ID badge requests by reviewing and issuing/ updating/ withdrawing access passes in line with the school security policy, whilst monitoring adequate stock level of passes and ancillary items.
● Liaise with the guards to ensure all those entering campus have read, understood, and agreed to abide by the health and safety and safeguarding expectations.
● Help ensure all adults on campus are displaying the appropriately coloured lanyard (staff, parent, visitor, contractor) and badge for identification at a distance.

Visitors
● Be the first point of contact in the school for visitors.
● Work as part of the meet and greet function for prospective parents and students.
● Answer visitor questions and provide general school information.
● Pass potential parent inquiries to Admissions. Other specific inquiries shall be transferred to the relevant department/division.
● Welcome visitors in the School Reception area and contact relevant staff members to greet and invite such visitors to a more relevant meeting place.
● Support security guards for communication in English for any walk-in visitors or general inquiries.

ISP Leadership Competencies
You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

1. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximize opportunities.
2. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback, supporting others in their continual learning, development, and growth.
3. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and can motivate and inspire others through the process of creation through to completion.
4. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
5. Resilience. Can deal with setbacks and challenges calmly and effectively.
6. Community Focus. Committed to meeting and exceeding the needs and expectations of our students and their families.
7. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose, and Principles.
8. Leading & Inspiring Others. Supports, encourages, and inspires students, colleagues, and teams so that they give their best.
9. Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organization.
10. Influencing & Communication. Consistently informs, influences, and inspires students, parents and colleagues through timely and effective communication.
11. Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.
12. Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.
13. Planning & Decision Making. Makes decisions on the best course of action and then plans, organizes, prioritizes, and balances resources to achieve the desired outcome.
14. Diversity & Equity. Has the sensitivity, awareness, and skill to understand the values, behaviors, attitudes, and practices across cultures that supports all children and adults to learn and work effectively.

ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All postholders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.