รายละเอียด

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

JOB SPECIFIC TASKS
Guest Relations
• Contact, greet and welcome all arriving/returning owners, prospective owners and leads promptly and professionally with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
Policies and Procedures
• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure personal appearance is clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.
Communication
• Speak to guests and co-workers using clear, appropriate and professional language.

Working with Others
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

SITE-SPECIFIC TASKS
• Check owner referral and preview package arrivals
• Prepare welcome folder (tour passport, transportation voucher, premium and charging form, etc.)
• Double check transportation report, both arrival and departure
• Meet guests upon arrival
• Assist guests through checking in process
• Reconfirm the presentation date/time/place
• Reconfirm the package information
• Reconfirm transportation out with pick up time and location
• Sending weekly report to manager, include feedback and rating of each arrival.
• Meet all arrivals during 09:00-18:00 hrs. If guests arrive before or after, then meet up the guests according to the appointment provided by ME.
• Ensuring that arrival guests have unforgettable vacation experience in Marriott’s Phuket