รายละเอียด

DUTIES AND RESPONSIBILITIES:

1. Follow policies and procedures of the company and ensure all manuals are up to date.
2. Adjust the hotel SOP, job requirements and strategies to meet business needs.
3. Conduct daily inspections to monitor and maintain operational standards, ensuring compliance with company policies and procedures.
4. Inspect daily and monitor the intra-department works (Housekeeping, Engineering, Gardening…) to ensure they meet the company standards.
5. Have a deep understanding of the hotel’s Vision and integrate this into your daily activities.
6. Understand the hotel’s general policies & procedures and align all your decisions and your personal actions as a senior manager.
7. Understand the product image the company aims to project and ensure that image is reflected in every aspect of the manner.
8. Implement a room-blocking program for preventative maintenance.
9. Ensure a strict room key control system is implemented.
10. Ensure all check-in/out procedures are implemented in accordance with established standards.
11. Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
12. Conduct regular brief, concise, well-prepared meetings with senior manager. and ensure follow-up.
13. Exercise moral judgment, imagination and courage in the practice of leadership.
14. Give clear, concise directions, provide support and supervise your team to ensure that directions are properly executed.
15. Create and implement long term goals and strategies that will cause establish a climate of motivation and enthusiasm. and therefore the hotel to succeed and grow.
16. Monitor and maintain operational standards, ensuring compliance with company policies and procedures.
17. Provide ongoing coaching, feedback, and performance evaluations to maintain high-quality service delivery.
18. Coordinate with other duty managers or supervisors to ensure seamless operations across shifts.
19. Ensure compliance with health, safety, and security regulations within the department.
20. Identify and mitigate potential risks and hazards, taking appropriate preventive measures.
21. Conduct regular inspections to maintain a safe and clean environment.