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Bell Captain Summary
The Bell Captain is responsible for providing exceptional customer service to guests of a hotel or motel. They will greet guests upon arrival, assist with luggage, provide information about the hotel and its amenities, and coordinate transportation services. Additionally, the Bell Captain will be responsible for overseeing the bell staff, managing the bell stand, and maintaining the lobby in a clean and orderly manner. They should have excellent customer service skills and be comfortable working with people from diverse backgrounds.

Bell Captain Duties
Greet and assist hotel guests upon arrival and departure
Provide concierge services to guests, such as providing information about local attractions and transportation
Perform luggage services, such as storing, delivering, and retrieving guest luggage
Handle guest complaints in a professional and courteous manner
Perform light housekeeping tasks, such as vacuuming the lobby and restocking supplies
Ensure all safety and security protocols are followed
Bell Captain Skills
Excellent customer service skills
Ability to lift and carry heavy items
Ability to work in a fast-paced environment
Ability to work with minimal supervision
Bell Captain Requirements
Greet and welcome guests arriving at the hotel, providing assistance with luggage and other needs
Answer guests' questions about hotel services, local attractions, directions, and other information
Assign rooms to guests and issue room keys
Ensure all guests' requests, complaints, and inquiries are addressed promptly and professionally
Respond to guests' call and requests in a timely and efficient manner
Coordinate with housekeeping staff to ensure rooms are ready for occupancy
Check-in and check-out guests
Keep records of occupied rooms and guests' accounts
Perform basic bookkeeping duties, such as balancing cash drawers and generating financial reports