รายละเอียด

Butler / Guest service Responsibilities
Guest Welcome/Orientation
- Greet guests upon arrival with a warm welcome ritual and assist with luggage during check-in and check-out.
- Provide a tour of the resort, explaining amenities (WiFi, welcome drinks) and daily activities, including "rise and shine" moments.
- Ensure photos of guests' passports are taken and shared with Thai immigration.
Breakfast and Daily Assistance
- Be present during breakfast to answer questions, fulfill special requests, and explain buffet and a-la-carte options, focusing on plant-rich offerings.
- Build connections with guests by discussing their plans and experiences.
- Deliver meals, beverages, and snacks throughout the resort, and coordinate picnic baskets.
- Provide towels/umbrellas at the pool and maintain cleanliness in the pool area (removing empty glasses, cleaning furniture).
Guest Support and Transportation
- Act as the primary contact for all guest inquiries, providing recommendations for local attractions, restaurants, and activities.
- Assist with transportation arrangements, including tuk-tuks, motorbike rentals, and airport transfers through our supplier.
- Address guest concerns promptly and effectively, sharing feedback during daily briefings with the team.
Wellness, Activity Coordination, and Local Knowledge
- Organize and lead morning activities (yoga, beach walks) that align with the butler’s passions and expertise, tailoring them to guest preferences.
- Suggest and arrange wellness treatments, spa bookings, and excursions tailored to guests' interests.
- Inform guests about local events, cultural experiences, and eco-friendly opportunities.
- Share insights about local flora and fauna, promoting mindfulness through guided activities.
- Promote eco-friendly practices and encourage guest participation in sustainability efforts.
Room and Housekeeping Checks
- Inspect rooms post-housekeeping to ensure cleanliness, proper maintenance, and that all amenities (fans, air conditioning, coffee makers, etc.) are stocked and functional.
- Ensure pest control measures (lemongrass spray, citronella diffusers) are in place.
- Confirm that towels are neatly folded, stain-free, and fresh-smelling, and set up wellness amenities (meditation pillows, yoga mats) in each room.
- Prepare and position welcome notes and decorative flowers from the garden.
- Manage the mini bar, ensuring a selection of healthy snacks and drinks.
- Oversee turn-down service, adding special touches like surprise items or notes.
Surprise and Delight
- Leave small surprises in guest rooms (local treats, wellness items) and plan special surprises for guests celebrating milestones (birthdays, anniversaries).
-Up-sell/replenishment special drinks/snacks for minibar, pool area other locations
- Handle special requests for gifts or unique experiences.
Emergency Assistance
- Assist with medical needs, such as arranging doctor visits or providing first aid.
- Help guests with currency exchange and other essential services.
Feedback Collection and Continuous Availability
- Solicit feedback from guests to enhance their experience and share insights with management for service improvement.
- Remain accessible throughout guests’ stays, fostering a welcoming atmosphere and being on night duty twice a week for emergencies.
Departure Assistance
-Assist with guest check-out to ensure a smooth departure process.
-Confirm transportation arrangements
-Check whether guests require any last-minute items
-Verify that all bills have been settled and keys returned
-Check the room's condition to ensure everything is in good order
-Handle luggage and provide take-away breakfast options for early departures