รายละเอียด

Front Office Manager / Assistant Front Office Manager

Responsibilitys:

Direct, control and co-ordinate all Front Office operations to provide efficient, prompt, proactive and courteous services, thereby ensuring the hotel achieves its financial and guest satisfaction objectives.
• Responsible for all Front Office area including the bellman and transportation service/ recreation.
• Directs and co-ordinates all subordinate Front Office staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
• Co-ordinates with Housekeeping to ensure that rooms are serviced according to guest requirements and vacant rooms are cleaned according to arrival schedules.
• Controls and monitors the room inventory to maximize the hotel yield ensuring strategically controlled overbooking during peak periods.
• Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
• Co-ordinates the procedures involved in the provision of guest in-room amenities.
• Co-ordinates the procedures involved in guest recognition programs including VIPs.
• Co-ordinates the procedures involved in room rates implementing changes when necessary.
• Conducts periodic checks on villas and public areas to monitor standards of maintenance and Housekeeping.
• Liaises with Engineering to ensure swift response to room maintenance and problems solving.
• Ensures that all guest billing procedures are handled correctly, minimizing rebates.
• Liaises with the transportation company to ensure efficient guest transfers and up to standard of service required.
• Prepares, monitors and controls the hotel’s annual Front Office budget.
• Maintain efficient administration within the department preparing and submitting operational reports on time.
• Ensures that employees are selected, trained, evaluated, and rewarded in compliance with existing employee management systems.
• Coaches, counsels, disciplines, and develops subordinate employees.
• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with hotel colleagues.
• To complete and perform any additional duties as requested by the General Manager
• Stays current with developments in the field of Front Office and makes appropriate suggestions and recommendations to the General Manager.
• Is fully conversant with all health, safety, fire and emergency procedures.
• Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Is polite and professional in any situation where the image or reputation of the hotel is represented.
• Attends meetings and training as required by the General Manager.

Report directly to the General Manager

Requirements:

• Bachelor's degree in relevant position
• Minimum 2-3 years' experience in management in Hospitality business
• Exceptional computer skills,
• Excellent customer service and interpersonal skills
• Outstanding phone and email etiquette
• Able to communicate in English both Speaking, listen and written.
• Able to motivate the team and lead by example.


Resort Host Russian Speaking

Responsibilitys:

• Resort Host holds a key position by providing the first impression we give our guests.
• The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, company representative, public relations agent,
• Coordinator of activities and accountant with the utmost politeness, efficiency and friendliness.
• To provide guest recognition at all times, doing your utmost to ensure optimum guest satisfaction and comfort, and to interact with guests on a continual and complete basis.

Bell Driver

* ทัศนคติดีต่อเพื่อนร่วมงาน หัวหน้างาน
* มีประสบการณ์ขับรถตู้ รถยนต์
* มีใบขับขี่ประเภท 2
* สื่อสารภาษาอังกฤษเบื้องต้นได้
* พร้อมเรียนรู้ พัฒนา ตนเอง