รายละเอียด

1. Directly responsible for Restaurants and catering areas, ensuring a smooth running, profitable operation within the framework of the Company.
2. Achieve departmental budget goals by maintaining profits through increased sales revenue and efficient cost expenditure.
3. To be responsible for the monthly department Profit & Loss Statement.
4. Ensuring that the signature on the credit card slip and the one at the back of credit card belongs to the same guest.
5. Verifying the completeness of all types of receipts or supporting documents such as verifying the completeness of credit card slip, settlement report, or cash voucher.
6. Ensuring that the reports proceeded from the information system such as discount, complimentary, void, and rebate report are examined in accordance with those supporting documents such as records from discounts-approving email, complimentary forms, bill voids, or rebate forms.
7. To liaise with Sales Manager to ensure that the client’s requirements are satisfactorily met and if possible exceeded.
8. Preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the outlets achievable capabilities.
9. Accurately forecast business demands to ensure efficient staffing & food production.
10. To be responsible for the accurate supervision of the associate time control and payroll systems by working with accounting and HRM.
11. Responsible to maintain the overall welfare of our Staff by providing them with the training and resources to take care of our guests.
12. Develop and enforce standards, policies and procedures in the food service, restaurants and beverage areas.
13. Develop, monitor and take corrective action of annual operating budget, via:-
a. Controllable Costs
b. Progress Reports
c. P&L Statement
14. Establish and maintain positive two-way communications with related departments.
15. Support F&B Team with an effective training program to make them aware of the expectations and responsibilities that their position entails.
16. Identify and solve problems in a timely fashion.
17. Delegate authority and responsibility to Supervisors in a way that the entire Food and Beverage operation runs smoothly.
18. Appraise Supervisors/Staff performance and use effective coaching and counseling for positive improvement.
19. Hire, develop and retain quality Supervisors/Staff.
20. Schedule Supervisors consistent with volume of business and needs.

21. To practice open door policy to all staff.
22. To ensure that departments are responsible for asset management of all outlet property and facilities.
23. To ensure that departments conduct a maintenance inspection on a monthly basis.
24. To respond to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner.
25. Perform any reasonable request made of management which is not life threatening or against the law.
26. Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
27. Above all, to lead by example through a hands-on approach to motivate our Associate to excel.