รายละเอียด

รายละเอียดงาน
Customer Support: Provide assistance and support to homeowners with any issues or concerns they may have with their newly purchased properties, such as defects, repairs, or maintenance issues.

Defect Management: Oversee the process of identifying, documenting, and rectifying any defects in newly constructed properties. Coordinate with contractors, subcontractors, and internal teams to ensure timely resolution.

Handover Process: Manage the handover process of properties to homeowners, ensuring that all necessary documentation is completed, and homeowners are informed about maintenance responsibilities and warranty coverage.

Maintenance Services: Coordinate and manage ongoing maintenance services for common areas, facilities, and amenities within the property development, ensuring that they are well-maintained and in good working order.

Customer Relations: Build and maintain positive relationships with homeowners, addressing their concerns promptly and effectively to enhance satisfaction and loyalty.

Team Management: Supervise a team of aftersales service staff, including coordinators, technicians, and customer service representatives. Provide training, guidance, and support to ensure the team delivers excellent service.

Quality Assurance: Implement quality control measures to ensure that all aftersales services meet company standards and regulatory requirements. Conduct regular inspections and audits to identify areas for improvement.

Budget Management: Manage the budget allocated for aftersales services, including expenses for repairs, maintenance, staff salaries, and equipment. Strive to achieve cost-effectiveness while maintaining service quality.

Documentation and Reporting: Maintain accurate records of aftersales service activities, including defect reports, repair requests, maintenance schedules, and customer communications. Generate reports as needed to track performance and inform decision-making.

ประสบการณ์

Experience: Previous experience in property management, real estate development, construction project management, or related fields is highly desirable. Experience in customer service, team management, and quality assurance is also beneficial.

Technical Skills: Knowledge of property construction, maintenance, and defect rectification processes is essential. Familiarity with relevant regulations and standards in the real estate industry is also important.

Communication Skills: Excellent verbal and written communication skills are necessary for effectively liaising with homeowners, contractors, internal teams, and other stakeholders.

Problem-Solving Abilities: Strong analytical and problem-solving skills are crucial for identifying issues, implementing solutions, and resolving conflicts effectively.

Leadership Abilities: Demonstrated leadership skills, including the ability to motivate and inspire a team, delegate tasks, and foster a positive work environment.

Customer Focus: A customer-centric approach with a genuine desire to meet the needs and expectations of homeowners and enhance their overall satisfaction