รายละเอียด

PRIMARY OBJECTIVES:

To actively contribute to the company vision of making holiday dreams come true by being responsible for providing high standard services to achieve high satisfaction, positive word of mouth, good customer experiences. As part of the job, responsible for developing/adapting feasible working process of Member Services.

PRINCIPAL RESPONSIBILITIES:

(Include but not limited to:)

- Process all Member bookings efficiently and within a timely manner via all communication channels including e-communication.
Assist with the development of working processes and operating SOP’s, supervise .
- Follow company processes ensuring member engagement.
- Maintain a good relationship with Arabic developers: The candidate must be able to foster and maintain strong professional relationships with Arabic developers, ensuring collaborative and efficient work processes.
- Effectively deliver member engagement programs to members and guests.
- Effectively deliver new-Member onboarding program.
- Assist with the distribution of Member Kits to Members.
- Assist with providing regular reporting requirements to Corporate.
- Deliver 1-1 Member Education Program.
- Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level .
- Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround.
- Efficiently manage response times to all Member Servicing e-communication channels including Email / online messaging for SEA region within a three hour turnaround.
- Ensure quality business standards of service are delivered at all times.
- Behave in a professional manner and actively participate as a team member to achieve company and departmental goals.
- Follow tasks assigned by superiors: The candidate must be adept at taking directions and executing tasks as assigned by their supervisors, contributing positively to team objectives and projects.
Adhere to all company policies.
- Display a Count On Me! Service to all internal and external parties following the CARE philosophy of the business.
- Any other duties as required and/or directed by Supervisor / Manager.
- Ensure that all reasonable directions given with regards to health and safety are followed, to not willfully place at risk the health and safety of yourself or any person in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety.
- Display innovation through inspiring, creating and improving processes and products.
- Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.

KEY POSITION CRITERIA:

- 3-5 years’ experience in customer focused roles within, tourism, education and or travel industries in sales positions.
- Fluent in English: This is essential, as it is necessary for effective daily communication with our corporate headquarters and international teams.
- Fluent in Arabic (reading, writing, and speaking): We have many members who speak Arabic, so the ability to communicate with members without barriers in these languages is highly valued.
- Good computer skills including previous experience using MS Word, Excel, Outlook.
- Strong communication and influencing skills.
- A positive, professional manner with the ability to represent the department at internal meetings, dealing with key relationships from all levels within the organization.
- Positive thinking and not afraid of challenges.
- Confident, flexible with the ability to work in a fast paced and changing environment.
- Flexibility in working schedule – ability to work weekends, public holidays, evenings as required.