รายละเอียด

1)Maintain complete knowledge of and comply with all hotel/departmental policies
and procedures
2) Maintain complete knowledge of property management system, point of sales
and manual procedures.
3) Use equipment only as intended.
4) Answer telephone within 3 rings, using correct salutations and telephone
etiquette.
5) Be familiar with all hotel services/facilities to respond to guest inquiries
accurately. Promote positive guest relations.
6) Be familiar with all hotel packages, promotions, prices and rates to best service
guests.
7) Prepare Daily Revenue Report and Ledger by Department Code and ensure that
all revenue transactions are taken-up correctly, properly supported and
reconciled.
8) Investigate all discrepancies and make necessary adjustments (if any).
9) Ensure that room rates charged are authorized by the management.
10) Verify the accuracy of the printouts from the point of sales system against the
individual checks.
11) To ensure that all voided checks, corrections and unsettled checks are approved
by the Outlet Manager with detailed reasons provided.
12) Reconcile total outlet sales to total charges. Perform spot checks on guest
checks used at the various outlets.
13) Download Daily Trial Balance (TB) from Opera and import it in excel for
uploading to Navision system. Check if ledger balances are tallied.
14) Prepare Income journal adjustment entries in approved JV format wherever
applicable.
15) Ensure that all banquet revenues are posted correctly according to the Event
Order List.
16) Monitor discount procedures and special programs to ensure compliance with
guidelines established by the Special Programs Manual. Verify that programs
involving coupons, certificates and vouchers are valid and duly accounted for.
17) Ensure that all rebates, paid outs and miscellaneous charges are properly
approved and supported.
18) Reconcile operator charges to ensure that all guest and internal calls are
charged correctly.
19) Audit and reconcile advance payments.
20) Audit daily collection against the General Cashier’s Daily Report and bank-in
slips.
21) Liaise with the Accounts Receivable Officer to confirm the accuracy of the Guest
and City Ledger amounts.
22) Report to the Manager of Finance on uncredit in PM rooms by daily.
23) Ensure that Opera Reports are distributed daily to the relevance departments
and managers.
24) Assist the Manager of Finance with the month-end closing as specified.