รายละเอียด

Key Responsibilities:
Reservation Management:
a. Handle reservations from hotel clients, including travel agencies, corporate partners, and individual guests.
b. Ensure prompt and accurate processing of reservations, considering room availability and special requests.
c. Coordinate with hotel departments for seamless check-in and guest experiences.
d. Manage room inventory and allocations to optimize occupancy and revenue.
e. Process reservation modifications, cancellations, and refunds following hotel policies.
f. Collaborate with sales and marketing teams to promote exclusive offers and upsell services.
g. Maintain comprehensive records of hotel client reservations and payments.
Marketing Communication:
a. Branding and Positioning: Maintain and enhance the hotel's brand image and positioning in the market.
b. Public Relations: Manage media relations, press releases, and coordinate media events to generate positive coverage for the hotel.
c. Partnerships and Collaborations: Identify and establish partnerships with relevant businesses, influencers, and organizations to expand the hotel's reach.
d. Event Planning and Promotions: Organize and promote special events, promotions, and packages to attract guests and increase bookings.

e. Guest Feedback Management: Monitor and respond to guest reviews and feedback on online platforms to maintain a positive reputation.
f. Market Research: Conduct market research and competitor analysis to identify trends, opportunities, and areas for improvement.
g. Performance Analysis: Analyze marketing campaign performance and use data-driven insights to optimize future strategies.
Revenue and Rate Management:
a. Monitor competitor rates and market demand to stay competitive.
b. Analyze historical data, demand forecasts, and market trends to determine rate plan adjustments.
c. Review rate plans regularly to ensure competitiveness and profitability.
d. Update rate plans in the reservation system, ensuring accuracy and consistency.