รายละเอียด

Responsibilities:

-Responsible for managing all tenant service aspects related to the quality of services given to tenant partners; monitor service standards, tenant complaints and reports
-Manage and negotiate all the terms of the tenant agreement, tenant application process and renewals with tenant partners in shopping center
-Ensure tenant satisfaction and quality by developing and maintaining effective relationships with tenants partners in order to determine individual needs, resolve issues and concerns
-Ensures the provision of a safe and secure environment for all tenant partners
Identify issues and concerns and provide appropriate correspondence as required
-Build and maintain effective relationships with internal department and tenant partners

Qualifications:

-Bachelor’s degree or higher in Business Administration, Economics, Marketing or related fields
-Minimum 8 years’ working experience in Tenant Service, Retail Service and Retail Sales from Commercial Retail industries
-Experience working in Shopping Center/ Retail business is a must
-Proven track record of consistent success in sales performance and customer satisfaction
-Ability to work well under pressure and communicate effectively with a diverse tenant population in difficult situations
-Strong communication, interpersonal and negotiation skills
-Good command of both written and spoken English and computer literacy