รายละเอียด

Responsibilities of the General Manager
1. Operational Management
• Overseeing the daily operations of the salon, ensuring staff adherence to schedules and optimal workload distribution.
• Developing and implementing service standards to maintain a high level of customer service.
• Keeping track of supplies (massage oils, towels, beverages, etc.), monitoring inventory, and ensuring timely replenishment.
• Organizing cleaning schedules and maintaining cleanliness in massage rooms, reception areas, and relaxation zones.
• Supervising the reception desk, ensuring smooth coordination between administrators and massage therapists.
2. Staff Management
• Recruiting, onboarding, training, and motivating employees (massage therapists, administrators, cleaning staff).
• Scheduling shifts, ensuring attendance, and arranging replacements when necessary.
• Enforcing discipline and adherence to corporate standards.
• Resolving conflicts between staff and clients.
• Conducting regular team meetings to improve service quality and address concerns.
3. Financial Control
• Monitoring revenue, keeping sales and expense reports.
• Handling cash transactions, credit card payments, and electronic payment systems.
• Optimizing expenses and ensuring the salon’s profitability.
• Managing payroll and bonus payments for employees.
• Developing loyalty programs and additional services to increase average spending per client.
4. Customer Relations
• Ensuring a high level of customer service.
• Addressing individual client requests and preferences.
• Handling customer complaints and resolving issues promptly.
• Maintaining a client database, developing loyalty programs, and offering special promotions.
5. Marketing and Business Development
• Promoting the salon through social media, collaborations with influencers, and marketing campaigns.
• Creating discounts, seasonal offers, and promotional campaigns.
• Partnering with hotels, travel agencies, and corporate clients.
• Managing the salon’s online reputation (handling reviews on Google Maps, social media, and service aggregators).
6. Compliance with Regulations and Standards
• Ensuring adherence to hygiene and sanitary standards.
• Complying with legal requirements (licenses, taxes, permits).
• Organizing medical check-ups for employees if necessary.
7. Business Growth and Improvement
• Analyzing the competitive market and introducing new services.
• Providing staff training in advanced massage techniques and skill enhancement.
• Implementing automated booking and client management systems.