Job Detail

Guest Service
• Guest Engagement:
o Greet and welcome guests, offering a warm introduction to The Distillery Phuket and its offerings.
o Act as the primary contact for Chinese-speaking guests, providing tailored information on the distillery’s tours, tasting experiences, and products.
o Assist guests with inquiries, reservations, and purchases, ensuring a seamless and enjoyable experience.
• Distillery Tour Support:
o Coordinate and support Mandarin-speaking guests during distillery tours, explaining the Chalong Bay story, product details, and answering any questions.
o Offer translation assistance to enhance understanding and appreciation of the distillery process.
• Front Desk Operations:
o Handle guest check-ins for tours or events, ensuring all requests are documented and met.
o Support in processing payments, managing reservations, and addressing any concerns to guarantee satisfaction.

Event Support
• Event Coordination:
o Collaborate with the Event Manager to assist with the setup, coordination, and breakdown of events at The Distillery Phuket, with a focus on enhancing the experience for Chinese-speaking clients and guests.
o Provide on-site support during events, including helping with guest registration, seating, and addressing any special requests.
• Client Communication:
o Serve as a communication bridge between Chinese-speaking guests/clients and event staff, ensuring smooth, bilingual interactions.
o Assist with event promotions, providing information to Chinese-speaking clients on future events, workshops, or unique offerings at The Distillery Phuket.
• Problem Resolution:
o Address guest and client feedback during tours or events, handling concerns in a professional manner and escalating issues when necessary.
o Document any recurring issues related to guest satisfaction and event coordination for continuous improvement.