VACATIONS ARE FUN. WORK SHOULD BE, TOO.
At Marriott Vacations Worldwide, our associates are the cornerstone of our company, and we take having fun seriously. We believe in living life to the fullest, and that includes a fulfilling career.
Vacations are all about having fun, connecting with others, and discovering our best selves. And great vacations — and careers — are the embodiment of a life, fulfilled.
Position : Guest Relations (Greeter) (Chinese/Japanese)
Preferred Education and Experience
- Bachelor's degree/High vocational -cartificate/diploma/G.E.D. equivalent .
- Minimum 1-2 years work experiences in front desk, Hospitality or related work experiences.
- Proficiently in Chinese/Japanese and English.
Required Qualifications
- Good personality
- Service minded
- Strong communication skills
- Positive interpersonal skills
- Able to work in a deadline and target
- Strong hospitality skills
- Managerial skills
- Interpersonal skills
- Able to work under pressure
Job Summary
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
JOB SPECIFIC TASKS
Guest Relations
• Contact, greet and welcome all arriving/returning owners, prospective owners and leads promptly and professionally with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
Policies and Procedures
• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure personal appearance is clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.
Communication
• Speak to guests and co-workers using clear, appropriate and professional language.
Working with Others
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
SITE-SPECIFIC TASKS
• Check owner referral and preview package arrivals
• Prepare welcome folder (tour passport, transportation voucher, premium and charging form, etc.)
• Double check transportation report, both arrival and departure
• Meet guests upon arrival
• Assist guests through checking in process
• Reconfirm the presentation date/time/place
• Reconfirm the package information
• Reconfirm transportation out with pick up time and location
• Sending weekly report to manager, include feedback and rating of each arrival.
• Meet all arrivals during 09:00-18:00 hrs. If guests arrive before or after, then meet up the guests according to the appointment provided by ME.
• Ensuring that arrival guests have unforgettable vacation experience in Marriott’s Phuket
Benefit
-2 Days off per week
-Working Hours (9 hours include break time)
-Van Transfer (Phuket site)
-Public Holiday, Annual Leave and Compassionate paid leave
-Birthday Leave + Gift
-Meal
-Laundry Allowance
-Social Security
-Life, Health and Accident insurance
-Provident Fund
-Marriott Room Rate Discount Program around the world
-Annual Health Check up
-Sponsor visa and work permit + multiple re-entry for Non-Thai associates
Job Apply
Contact Us
Google Map
Marriott Vacation Club
234 Moo 3, Mai Khao, Talang, Phuket 83110
Contact: Human Resources
Tel: 076397199
Email: [email protected]
Website: https://careers.marriottvacationsworldwide.com/
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