Job Detail

1. Leadership Skills:
• Demonstrates strong leadership and management abilities.
• Capable of motivating and directing a diverse team.
• Experienced in conducting team briefings and shift handovers.

2. Customer Service Excellence:
• Highly skilled in customer service and hospitality.
• Excellent interpersonal and communication skills.
• Ability to handle customer complaints and resolve issues efficiently.
• Friendly, approachable, and able to engage customers in positive dialogue.

3. Organizational Abilities:
• Exceptional organizational and multitasking skills.
• Capable of managing schedules, administrative tasks, and event organization.
• Detail-oriented with the ability to monitor quality and service standards.

4. Problem-Solving Skills:
• Proactive in identifying and addressing operational issues.
• Creative in finding solutions to improve service and operational efficiency.
• Adaptable and able to handle unexpected challenges.

5. Marketing and Business Acumen:
• Experienced in developing and implementing marketing strategies.
• Knowledgeable in business and marketing plans.
• Capable of identifying growth opportunities and maximizing revenues.

6. Financial Management:
• Skilled in operating cash registers, accepting payments, and financial reconciliation.
• Experience in managing tips, payroll, and financial transactions.

7. Industry Knowledge:
• In-depth understanding of the restaurant and hospitality industry.
• Knowledgeable about food, beverages, and wine pairings.
• Familiar with local attractions and able to recommend related services (e.g., diving schools).

8. Technical Skills:
• Proficient in using restaurant management software and online platforms for orders/messages.
• Comfortable with administrative tasks, including invoice production and payment handling.

9. Professional Attitude:
• Maintains a high level of professionalism in all interactions.
• Committed to upholding the restaurant’s standards and values.
• Displays a positive attitude and a strong work ethic.

10. Event Management:
• Experienced in organizing and promoting events.
• Capable of managing tour group agreements and ensuring the successful delivery of services.
• Skilled in customizing program agreements and coordinating special requirements.