Job Detail

Tour Center Manager
Our Jungle Resorts - Khao Sok, Thailand
Located next to Khao Sok National Park, Our Jungle Resorts features 41 bungalows and treehouses across two properties - Our Jungle House and Our Jungle Camp Eco-Resort. For over 35 years, we have been a leading example of nature tourism and sustainability through eco-friendly design, staff welfare, guide training, and an environmental education camp for local children.
Tours and activities are a major part of what we provide, and we are seeking a dynamic and organized individual to fill the role of Tour Center Manager. This position involves overseeing the seamless operation of our tour center, serving as the primary liaison between the resorts and tour suppliers (such as guides, rafthouses, and other activity providers). The ideal candidate will possess excellent communication skills, strong organizational abilities, and a passion for delivering exceptional customer service.
This position offers an exciting opportunity to play a key role in delivering unforgettable experiences to our guests while contributing to the success and growth of our resorts. If you are passionate about the tourism industry and thrive in a dynamic, customer-focused environment, we encourage you to apply.

Responsibilities :
Manage the booking process for tours, ensuring accuracy, efficiency, and adherence to company policies and procedures.
Coordinate tour schedules, itineraries, and logistics with tour operators to meet customer expectations and business objectives.
Establish and maintain relationships with tour operators to ensure smooth collaboration and effective communication.
Ensure the consistency of tours by discussing guest complaints with tour operators and improve the quality where possible through feedback and skills training.
Collaborate closely with resort operational teams to facilitate guest arrivals, departures, and accommodations as part of tour packages.
Maintain detailed records of bookings, payments, and customer information for reporting and analysis purposes.

Qualifications :
Proven experience in a similar role, preferably within the tourism or hospitality industry.
Strong interpersonal skills with the ability to build and maintain relationships with stakeholders at all levels.
Excellent communication skills, both verbal and written in English and Thai, with a customer-centric approach.
Highly organized with the ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
Proficiency in computer applications, including booking systems, Microsoft Office Suite, and customer relationship management (CRM) software.
Flexibility to work irregular hours, including evenings, weekends, and holidays, as needed.

Start Date: Mid October, 2024

Interested candidates may send their resume together with an introductory email to [email protected]. Only shortlisted candidates will be contacted.

Details on the resorts can be found at
www.khaosokecoresort.com and www.khaosokaccommodation.com