Job Detail

Base in Bangkok

JOB SPECIFIC TASKS
• Assisting in delivery and coordinates various training programs.
• Observe and identify associate areas of strength and development opportunities (e.g., through ride-alongs, shadowing, monitoring).
• Measure the performance of marketing executives/team leaders against goals and hold them accountable. - Importance to My Job
• Provide one-on-one coaching and mentoring to team associates.
• Assistant in managing associate performance, developing performance plans for associates below expectation (progressive discipline).
• Reward and recognize associate performance (e.g., way-to-go letters, personal bests, top three per channel, top VPG, attendance, special contribution, top three total packages).
• Motivate associates to increase production and performance (e.g., through contests, Special Performance Incentive Funds [SPIFs], motivational e-letters).
• Provide on-call support to associates when not on site.
• Seek and review sales and marketing best practices/publications and uses this information to train/coach associates to increase production.
• Assist Manager in conducting formal performance reviews and use this information to create individual development plans, career paths, and promotion development plans.
• Identify and respond to the needs/questions/issues (both work and non-work related) brought forth by team associates.
• Assisting in meditating conflict in and between teams (e.g., within marketing teams, between marketing and sales teams).
• Monitor standard practices and develops amendments to standard practices as needed.
• Assist Management in providing guidelines for empowering associates to make decisions regarding guest experience and service issues.
• Assist Management in delivering and coordinates various training programs.
• Create an awareness and understanding of policies and procedures for conducting business (e.g., Flight Plans, Local Standard Operating Procedures).
• Participate in selection processes (e.g., interviewing).
• Develops and manages daily Virtual Direct Sales Presentation.