รายละเอียด

Key Responsibilities:

-Client Management: Serve as the primary account manager for hotel clients, addressing needs and ensuring timely service delivery.

-Technical Support: Provide training and after-sales support in Thai and English, troubleshooting Booking Engines, Channel Managers, and Property Management Systems (PMS).

-Project Coordination: Collaborate with internal teams and clients to manage project timelines and deliverables, ensuring successful project completion.

-Website & System Support: Assist with website design services, resolve technical issues, and manage back-end systems of websites and distribution tools.

-Customer Care & Upselling: Ensure client satisfaction, identify upselling opportunities, and regularly review services to meet client needs.

-Team Collaboration & Overtime: Work with cross-functional teams and be available outside regular hours when necessary.

Qualifications:

-Education: Bachelor’s degree in hospitality, business, or related field.

-Experience: 2-3 years in hotel reservations, Booking Engines, Channel Managers, or related customer support roles. Experience in the hotel or online travel industry is a plus.

-Skills: Strong technical skills, problem-solving abilities, excellent English communication, and the ability to work under pressure and meet deadlines. Knowledge of SEO/SEM is a plus.

-Other: Service-minded, team-oriented, willingness to travel, and ability to work overtime.

-Additional Requirements:

-Valid driver’s license and ability to drive.