รายละเอียด

CONCIERGE
Overview:
A Company is seeking a Concierge to join our team at the prestigious property in Phuket. This is a full-time position that will play a crucial role in delivering exceptional customer service and enhance experience to our valued guests.
Key Responsibilities:
• Anticipating and catering to the specific needs or preferences of high-profile or VIP clients.
• Organizing transportation for guests (e.g., taxis, private cars, or shuttle services).
• Promoting and selling the company’s services (e.g., Elite visa, yacht charters, special events)
• Ensuring the quality and reliability of services offered to clients.
• Providing local knowledge and acting as a cultural ambassador to visitors.
• Managing reservations for restaurants, spas, tours, and entertainment.
• Ensuring the booking of exclusive or hard-to-get reservations, as per the guest’s preferences.
• Coordinating with various service providers to secure preferred times and dates.
• Addressing guest or client complaints and resolving issues promptly and professionally.
• Handling last-minute requests and ensuring a high level of satisfaction.
• Ensuring that concierge logs and communication systems are up to date.
Requirements:
• Strong verbal and written communication skills are essential for conveying information effectively and maintaining a professional demeanor.
• The ability to think on their feet and handle unexpected challenges with grace and efficiency.
• Effective time management and multitasking to juggle multiple tasks and requests.
• A genuine passion for providing excellent service and ensuring customer satisfaction.
• Familiarity with local attractions, services, and events to offer well-informed advice and recommendations.
What We Offer:
• Competitive salary with additional benefits.
• A supportive and professional work environment in a luxury setting.
• Opportunities for personal growth and career advancement.