รายละเอียด

Job Title: Sales Manager

Job Summary:

The Sales Manager is responsible for driving sales, expanding the customer base, and increasing revenue for the LSC. This role involves developing and executing sales strategies, maintaining client relationships, and ensuring customer satisfaction. The Sales Manager will work closely with business & data analyst to oversee pricing strategies, promotional activities, negotiate contracts, and collaborate with operational teams to ensure service excellence.

Key Responsibilities:

1. Sales & Business Development
• Develop and implement sales strategies to achieve revenue targets.
• Identify new business opportunities, including corporate clients, hotels, restaurants, spas, and residential customers.
• Conduct market research to understand industry trends and competitor offerings.
• Establish partnerships and negotiate contracts with key accounts.

2. Customer Relationship Management

• Build and maintain strong relationships with customers to ensure repeat business.
• Address customer inquiries, complaints, and service feedback in a professional manner.
• Ensure high levels of customer satisfaction by coordinating with operations for quality service delivery.

3. Team Leadership & Performance Management

• Lead and motivate the sales team to meet and exceed sales goals.
• Provide training, guidance, and support to enhance team performance.
• Monitor sales performance and implement improvement strategies as needed.

4. Sales & Financial Reporting

• Prepare and present sales reports, revenue forecasts, and market analysis to management.
• Monitor key performance indicators (KPIs) and track sales performance against targets.
• Assist in budgeting and cost control to maximize profitability.

5. Marketing & Promotions

• Work closely with marketing teams to develop promotional campaigns and loyalty programs.
• Plan and participate in sales promotions, advertising, and social media marketing.
• Represent the company at networking events, trade shows, and community engagements.

Requirements & Qualifications:

• Bachelor's degree in Business, Marketing, or a related field (preferred).
• Proven experience in sales, preferably in the commercial laundry, hospitality, or service industry.
• Strong negotiation, communication, and interpersonal skills.
• Ability to develop sales strategies and execute business development plans.
• Experience in managing client relationships and handling customer concerns.
• Goal-oriented, self-motivated, and results-driven.
• Proficiency in Microsoft Office and social network platforms.
• Knowledge of laundry operations and pricing structures is an advantage.

Key Performance Indicator

• Revenue against budget or target set out in annual plan
• Number of new customers against budget or target set out in annual business plan
• Customer satisfaction index improvement