Job Detail

Due to business growth, we are seeking a new-blood Customer Support Executive to join our effective team based in our head office in Phuket.

Responsibilities:
- Primary point of contact and account manager for hotel clients
- Providing technical training and after-sales support in Thai and English language
- Work closely with clients, Web Services Team, Sales Team and Accounting Team to complete projects
- Plan and schedule project timelines, aid in creating, information, and implementing project work plans, revising plans details based on client needs
- Support & coordinate with team and clients for website design services and any issues that may occur
- Support clients on Booking Engine, Channel Manager, Property Management System and coordinate to fix any issues that may occur
- Responsible for managing the delivery of each project on time and to standard
- Be proactive with customer care and regularly review services to ensure the hotel’s needs - are fully met
- Recognise and act on upselling opportunities
- Occasional out of hours work

Qualifications:
- Thai national only
- Bachelor's degree in hospitality or related field
- Able to work independently as well as part of a team.
- Strong technical aptitude and problem solving skills
- Excellent spoken, written and listening English language skills
- Ability to work under pressure.
- An experience in a customer support/hotel reservation role or similar, or OTA experience is a plus
- In depth knowledge (minimum 2-3 years) of hotel reservations (Booking Engines, PMS) and distribution systems (Channel Managers)
- Basic knowledge of online marketing (SEO, SEM)
- Background in the hotel and/or online travel industry is a plus
- Experience in managing: website CMS, Channel Manager back-end and Booking Engine back-end is a plus
- Able to travel some time
- Able to work overtime when needed
- Able to drive and has a driver’s license
- Positive attitude towards teamwork and cross-functional cooperation
- Service-minded