Job Detail

1. **Education:**
- High school diploma or equivalent is required.
- A degree in Hospitality Management or a related field is preferred but not mandatory.
- Relevant certifications in customer service or hospitality are advantageous.

2. **Experience:**
- Previous experience in a customer service role, preferably in the hospitality industry.
- Experience with front desk operations and handling guest inquiries.

3. **Customer Service Skills:**
- Exceptional customer service skills with a friendly and approachable demeanor.
- Ability to handle guest complaints and resolve issues promptly and professionally.
- Strong interpersonal skills to interact effectively with guests and colleagues.

4. **Communication Skills:**
- Excellent verbal and written communication skills.
- Ability to communicate clearly and courteously in English; proficiency in additional languages is a plus.

5. **Technical Skills:**
- Proficiency in using hotel management software and reservation systems.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Basic knowledge of operating office equipment such as computers, printers, and telephones.

6. **Organizational Skills:**
- Strong organizational and multitasking abilities.
- Attention to detail to ensure accurate information and records.
- Ability to manage time effectively and prioritize tasks in a busy environment.

7. **Problem-Solving Skills:**
- Ability to think quickly and resolve issues efficiently.
- Strong decision-making skills to handle various guest situations.

8. **Adaptability:**
- Ability to adapt to changing situations and handle diverse guest needs.
- Willingness to work flexible hours, including evenings, weekends, and holidays.

9. **Professional Appearance:**
- Maintain a professional appearance and demeanor at all times.
- Adhere to the hotel’s dress code and grooming standards.

10. **Team Player:**
- Ability to work collaboratively with other hotel staff.
- Strong sense of teamwork to ensure seamless guest experiences.

11. **Positive Attitude:**
- Maintain a positive and enthusiastic attitude towards guests and coworkers.
- Commitment to providing exceptional service and enhancing guest satisfaction.

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