Job Detail

We are currently seeking a dedicated and professional individual to join our team as a Night Shift Front Office Associate.

Job Description

Key Responsibilities:
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
- Handle with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Ensure the accurate completion of the daily night audit in a timely fashion.
- Oversee preparation of daily summary reports.
- Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
- Monitor the area around the hotel, especially the pool area. To avoid any noise from guests disturbing others.
- Performing other ad hoc tasks as required by their Front Office Manager.


Working Hours

The job is on night shifts from 11:00 PM to 7:00 AM. Flexibility is required to cover extra shifts or shift changes. The role involves working six nights a week, with the possibility of working on weekends and public holidays.

Required Qualifications

We are looking for someone with experience in the hospitality industry, preferably in Front Office or Reception roles, with excellent command of English. Knowledge of a third language, such as Chinese or Russian, will be considered a plus. The ability to work independently, managing any issues that may arise during the night shift, such as guest assistance requests or minor technical interventions, is essential. Familiarity with hotel management software will be highly appreciated.

- Male
- At least 2 years experiences in the same position or in a similar position.
- Thai and English language skills.
- Ability to perform clerical duties.
- Strong administration skills.
- Proficiency in word processing.
- Interpersonal skills required. Interacts mainly with colleagues.
- Good leadership, organizational and administrative skills.
- Easily approachable with an outgoing and pleasant personality.
- Able to maintain objectivity.

Personal Characteristics

The ideal candidate is a reliable and responsible person with excellent time management and prioritization skills, able to remain calm even in emergency situations. We are looking for someone with a strong public-facing disposition, who can be friendly and helpful at all times while maintaining a professional attitude. Being flexible and adaptable to the various situations that may arise during the night is essential for this role.

Offer

We offer a permanent contract with competitive pay, in line with the candidate's experience and qualifications. Opportunities for professional growth within the company, including continuous training and career advancement. Additional benefits such as discounts on stays at our properties.

Location

The position is open at our hotel located in Bang Tao area. We require candidates to reside locally or nearby due to the nature of the night shift.

How to Apply

Please send your updated CV along with a cover letter to [email protected], specifying "Night Shift Front Office Application" in the subject line.