Job Detail

-Ensuring the team welcome our guests to the world of Lub d, and the neighborhood, smiling and using eye contact in FB Section at all time.
-Supervise guests for restaurant experience, share facilities & activities program.
-Create & serve the F&B we offer to our guests in a timely manner, the temperature expected, and at the standard we have set.
-Prepare super coffee, juices, smoothies, cold beers and delicious cocktails to our guests and train hosts how to do this per SOP’s.
-Maintain the FB area, both in terms of appearance & cleanliness, also ensuring food and beverage displays are full and re-stocked as required, and clearing tables.
-You must ask our guests often how is their stay and if there is anything we can do to help them. Listen to their feedback and follow up with urgency & care, making
sure we delight the guest with a quick response and caring attitude. Use the tools given to raise the problems, identify them, explain the issues, and propose solutions.
-You must multi-task, offering support through the hostel. Must be willing to constantly adapt to the needs & demands of our guests. This is committed to by all the hosts under your supervision.
-To assist guests often, approaching them if they may seem to need help, making sure their stay at the Hotel is comfortable and an experience to remember.
-Encourage all hosts to do the same.
- Take personal interest and pride the work area is clean at all times and manage this with the hosts.
-Ensure that the guests depart the hotel with a positive impression of hostel service.
-Creating a positive attitude. Be self-disciplined and self-motivated, and always willing to multi-task as guest needs & operation require.
-Ensure the stock control of the hostel and the equipment in the hostel
-Will have to work on various shifts, and days and support the variations to meet the guests needs.
-Promote and ensure guest satisfaction, achieved through ability to develop and maintain a strong team environment.
-Placing emphasis on employee satisfaction and delivery prompt, courteous service.

Requirements

-Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
-Proficiency in English and computer literate
-At least Bachelor degree in any field
-At least 2 years’ experience in supervisor role
-Strong in inter-personality, leadership, and creative skill
-Team player