Job Detail

Job Description

-Develop chat channel customer engagement guidelines.
-Audit and manage customer engagement and revenues over chat channels.
-Drive customer engagement and revenues from Chat channels.
-Assist E-Commerce Manager with OTAs, Channel Manager and Booking engine on various aspects like shop rate competitor, review/update content & photo, and prepare/compare production.
-Assist property reservation team in resolving issues that they cannot handle e.g. cancellation, refund with OTA.
-Oversee and manage sale contracts with offline travel agencies, tour operators, or group reservations.
-Assist Commercial Team with improving website performance.
-Assist Commercial Team on reports daily, weekly and monthly basis.
-Maintain and assure quality control of customer profile in database.
-Manage database E-blast over email and chat channels.
-Together with Commercial Team to ensure customer satisfaction over all digital channels.
-Update hotel systems, troubleshoot, train and retain teams on new functionality.
-Administrate general tasks for the Commercial Team including coordinate with other departments.

Requirements

-Bachelor degree or equivalent hotel management courses
-0-2 years’ experience in Sales, Digital Marketing, Marketing Communication
-Engaged in Social Media platforms (e.g. Facebook, IG)
-Excellent both oral and written English skills, Thai language
-Microsoft Office
-Knowledgeable in property management system (PMS)
-Great people skilled, self-starter, goal oriented, tactful, sociable, forthcoming, creative, analytical, level headed, resilient and organized