Job Detail

FUNCTION: RESTAURANT TRAINING SUPPORT
LOCATION: ISLAND BAGELS (THAILAND)
As a Supervisor-Trainer you need to embrace the company’s core values. Respect Everyone, Values
Feedback, and Exceeds Expectations. The Bar Supervisor Trainer meets and exceeds the knowledge,
skills, and competencies within their area of expertise. The Supervisor-Trainer is a leader, influencing
new and current employees through their attention to detail, high customer service focus, positive
attitude, and desire to meet all standards. A Supervisor-Trainer is known as a teacher and builds
relationships with future and current teammates so that coaching efforts are received in a positive,
developmental manner.
As a Supervisor-Trainer they are expected to arrive on time and exceed all image and uniform
standards. A Supervisor- Trainer may be called upon by management and by Lead Trainers to assist
in training administration or leadership within their restaurant. The Supervisor-Trainer is a liaison for
communication of training and general day to day successes or struggles between hourly employees,
management teams and Lead Trainers. As a Supervisor-Trainer, they are looked at first for
promotional events, new store openings and can be developed into an Lead Trainer.
ACCOUNTABILITIES:
Food & Beverage
● Understands and Follows Safety/Sanitation Standards
● Upholds Food &/or Beverage Quality
● Understands & Follows all Recipe Specifications
● Trains Food &/or Beverage Specs & Recipes
● Assists in New Menu Training As Needed
● Understand & train company Cash Handling procedure & Rules
Atmosphere
● Supports & Trains Image & Uniform Standards
● Promotes a Fun, Upbeat Team Environment for Employees & Guests
Service
● Consistently Exceeds Customer Service Standards
● Trains High Quality Customer Service
RESPONSIBILITIES:
● Role Model For All Standards
● Development Of Product Knowledge
● Coaches Standards On A Daily Basis
● Follows Detailed Training Process
● Accurately Completes Training Admin
JD 009 Supervisor-Trainer
● Actively Participates in Hootenanny Training
● Communicates with Area Coach
● Participates in Trainer Meetings
● Team Communication
● Promotional Representation
● Community Outreach & Events Facilitation
● Possible Attendee for New Store Openings
KNOWLEDGE, SKILLS, ABILITIES:
● Represents the Brand
● Consistent Professionalism
● Ability to Communicate clearly
● Ability to work well with others
● Ability to manage changing priorities
● Ability to time manage
● Standards
● Organized
● Schedule Flexibility
● Approved By Management & Regional Team
● Expert in their areas of Responsibility within the Restaurant
● Ability to Build Relationships at all Levels
CORE COMPETENCIES:
● Team Player – Delivers a positive attitude towards the work that is to be completed.
Promotes cooperation within the team to deliver the highest quality experience to the guest.
● Talent Coach – Consistently upholds all image and uniform standards. Understands the
importance of all team members meeting image and uniform standards and supports and
coaches this standard within their restaurant.
● Results Driven – Consistently recognizes needs within the restaurant and focus on facilitating
these needs to increase quality customer service and food products.
Customer Focus – Delivers legendary service that meets and exceeds all customers’
expectations. Consistently improves service, standards, cleanliness, quality, and friendliness
through training new employees.
● Business Acumen – Practices and trains consistent, quality service, through food & beverage,
to create repeat guests, which attributes to growing and building the business