Job Detail

Assistant Estate Manager

Key Responsibilities:

1. Administrative Support:
• Assist in maintaining accurate records, including maintenance schedules.
• Handle incoming inquiries via phone, email, or in person and provide appropriate assistance or escalate issues as necessary.
• Prepare and distribute correspondence, notices, and reports as directed by the estate manager.
2. Property Maintenance Coordination:
• Coordinate routine maintenance tasks such as landscaping, cleaning, and repairs to ensure the property is well-maintained and attractive.
• Schedule and oversee maintenance and repair work conducted by external contractors or internal maintenance staff.
• Conduct regular inspections of the estate to identify maintenance needs and address any issues promptly.
3. Tenant Relations:
• Serve as a point of contact for tenants regarding inquiries, complaints, or requests for maintenance assistance.
• Address tenant concerns promptly and professionally, striving to ensure high levels of tenant satisfaction.
4. Financial Management:
• Assist in collecting common area/electricity and water payments, issuing invoices, if any.
• Monitor tenant accounts receivable and follow up on late payments or outstanding balances as needed.
• Assist with budget preparation and financial reporting as required.
5. General Assistance:
• Provide general administrative and operational support to the estate manager.
• Assist with other tasks as assigned.

6. Qualifications:

• High school diploma or equivalent; additional education or training in property management, real estate, or related field preferred.
• Prior experience in property management, real estate, or a related administrative role is advantageous.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with tenants, vendors, and team members.
• Proficiency in MS Office Suite (Word, Excel, Outlook) and property management software is desirable.
• Ability to work independently with minimal supervision and collaborate effectively within a team environment.