รายละเอียด

Responsibilities of a Public relations :

• Welcoming guests
• Providing information about services
• Handling requests
• Resolving issues / problems / complain
• Communicating: Act as a liaison between guests and company
• Improving customer service: Implement plans to improve customer satisfaction and share tips with the team

Public relations should have excellent customer service skills, be adaptable, and be able to multitask.

Public Relations Experience Requirements & Skills
• Minimum of two years of experience in customer service, guest relations or any hospitality role
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to establish rapport with guests
• Problem-solving skills to address guest concerns and find suitable resolutions
• Knowledge of multiple languages may be an asset, especially in locations with a diverse international clientele
Guest Relations Officer Education & Qualifications
• High school diploma or equivalent; bachelor’s degree in Hospitality Management or a related course is preferred
• Training experience in customer service or hospitality is an advantage