Job Detail

A. Supervises and participates in serving guest at the swimming pool and fitness centre according to standards.
B. Conducts daily shift briefings.
C. Ensures all opening and closing duties are implemented in accordance with established standards.
D. Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
E. Reads the logbook daily and take action accordingly.
F. Provides information regarding the hotel’s facilities & services.
G. Ensures to always be informed of VIP in-house and daily functions.
H. To help solving problems that affect the service, efficiency, and productivity of the operations.
I. To establish priorities for all activities program and projects and to direct such program and projects.
J. To handle any other tasks as assigned from the executives.
K. To be responsible for the management of Kids activities and Fitness Centre.
L. To be responsible for all outdoor daily recreational activities for adults and children.
M. To be responsible to coordinate and deliver all team building activities in the hotel a sold by sales team (If any special request)
N. Check and report to Supervise if any loose or damage of outlets’ equipment.
RESPONSIBILITIES
Swimming Pool & Kid playground
o Check cleanliness around pool area and kid pool when pool open and close.
o Set up sunchair and umbrella, keep clean and tidy
o Pick up pool towels, set up at the rack and always full replenish. Drop at linen after pool close.
o Arrange kid activities equipment and toy at Kid playground and keep all equipment clean after pool close.
o Maintain the cleanliness of the playground
o Monitor guest’s usage at Pool Area. Take action promptly when an accident is foreseen or when guests are not using the equipment correctly.
o Daily check First Aid box and swimming pool safety ring.





Fitness Centre (Tone)
o Monitor guests’ usage on the equipment. Take action promptly when an accident is foreseen or when guests are not using the equipment correctly.
o Approach to guests and offer assistance and instructions on how to use the equipment for better results
o Rearrange the positions of the equipment, e.g. weights and fitness balls
o Maintain the cleanliness of the fitness room and equipment
o Set up face towel and refill
o Refill water and cup dispenser, and empty bins regularly.
o TV channels are to be set at sports channels or International movie channels
o Ensure the prescribed music is played and the volume is not too loud or too low.
o Co-ordinate with the Engineering department on any defects in the Fitness Centre, to ensure well maintained